Shipping & Returns
Delivery & Returns
Shipping & Returns
We want your Iconic experience to be seamless from the moment you order to the moment your pieces arrive. Below you will find everything you need to know about our delivery options and returns process.
Shipping
We offer the following delivery options at checkout:
| Delivery Method | Estimated Timeframe | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | Free on orders over £150 • £4.99 below |
| Express Delivery | 1–2 business days | £9.99 |
| International — Europe | 5–8 business days | From £12.99 |
| International — Rest of World | 7–14 business days | From £18.99 |
Orders are processed Monday to Friday. Orders placed after 2pm or on weekends will be processed the following business day. A tracking link will be emailed to you once your order has been dispatched.
Please note that international orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the recipient and are not included in the product or shipping price.
Returns
We want you to love every piece you receive. If something isn’t right, we make returning it straightforward.
Eligibility
Items may be returned within 30 days of the delivery date, provided they are:
- Unworn and unwashed
- In their original condition with all tags attached
- Returned in the original packaging where possible
The following items are non-returnable: swimwear, lingerie, pierced jewellery, and any items marked as final sale.
How to Return
Log in to your account, navigate to your order history, and select the item(s) you wish to return. Follow the steps to generate a prepaid returns label. If you checked out as a guest, please contact us with your order number and we will assist you.
Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. Please allow a further 3–5 business days for the funds to appear depending on your bank or card provider.
Exchanges
We do not currently offer direct exchanges. We recommend returning the original item for a full refund and placing a new order in your preferred size or colour. This ensures the item is available and reaches you as quickly as possible.