FAQ
Help & Support
Frequently Asked Questions
Everything you need to know about shopping with Iconic. If you can’t find what you’re looking for, our team is always happy to help.
Orders & Payments
How do I place an order?
Browse our collections, select your size, and add items to your bag. When ready, proceed to checkout and follow the steps to complete your purchase. A confirmation email will be sent as soon as your order is placed.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. All transactions are secured and encrypted.
Can I amend or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us as soon as possible. Once an order has been dispatched, we are unable to make amendments.
Will I receive an order confirmation?
Yes — a confirmation email will be sent to the address provided at checkout. Please check your spam folder if you don’t see it within a few minutes.
Shipping & Delivery
How long will my order take to arrive?
Standard delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout. International orders typically arrive within 7–14 business days depending on destination.
Do you offer free shipping?
We offer complimentary standard shipping on all orders over £150. Orders below this threshold are subject to a flat shipping fee displayed at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are shown at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.
How do I track my order?
Once dispatched, you will receive a shipping confirmation email with a tracking link. You can also track your order via your account dashboard.
Returns & Exchanges
What is your returns policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original packaging with all tags attached. Visit our Shipping & Returns page for full details.
How do I start a return?
Log into your account, navigate to your orders, and select the item(s) you wish to return. If you checked out as a guest, please contact us with your order number.
Can I exchange an item for a different size?
We recommend returning the original item for a refund and placing a new order in the correct size to ensure availability. Our team is happy to assist — just get in touch.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days. Funds will appear in your original payment method within a further 3–5 business days depending on your bank.
Sizing & Product
How do I find my size?
Visit our Size Guide for detailed measurements across our Women’s, Men’s, and Footwear ranges. If you are between sizes, we generally recommend sizing up.
Are your garments true to size?
Our pieces are designed with a classic, tailored fit. Specific fit notes are included on each product page where relevant.
How should I care for my Iconic pieces?
Care instructions are printed on the garment label and listed on each product page. We recommend following these carefully to preserve the quality and longevity of your pieces.